Last week my colleague, Siddharth and I landed in Kochi’s Nedumbaserry airport on our way to a town called Valapad. Believe if you will, but it was for a client meeting. The only thing in that town was the client. Not unlike Bentonville and Walmart. I’ve been...
Last month I was invited to speak at the customer service conference of a well-known MNC bank. What did a left brain valuation type like me have to do with Customer Service? I’m the closest thing to a bean counter that the marketing world can get. So what in the...
